1
Introduction to Our Privacy Practices
Envirocare Group Limited (“Envirocare”, “we”, “us” or “our”) is the data controller responsible for the personal information collected through this website and in connection with our services.
Envirocare Group Limited is registered in England and Wales under company number 12508825.
Registered office:
54a Church Road, Ashford, Middlesex, United Kingdom, TW15 2TS
Website:
https://envirocaregroupuk.co.uk
Email:
info@envirocaregroupuk.co.uk
We provide property support services including pest control, drainage, property maintenance, waste management and emergency call-out services for residential and commercial customers.
This Privacy Policy applies when you:
Visit or use our website.
Submit an enquiry or request a quote.
Contact us by phone, email or another communication channel.
Become a customer, supplier or contractor.
Use or receive any of our services.
Envirocare Group Limited (“Envirocare”, “we”, “us” or “our”) is the data controller responsible for the personal information collected through this website and in connection with our services.
Envirocare Group Limited is registered in England and Wales under company number 12508825.
Registered office:
54a Church Road, Ashford, Middlesex, United Kingdom, TW15 2TS
Website:
https://envirocaregroupuk.co.uk
Email:
info@envirocaregroupuk.co.uk
We provide property support services including pest control, drainage, property maintenance, waste management and emergency call-out services for residential and commercial customers.
This Privacy Policy applies when you:
2
Information We Collect and Why We Collect It
Depending on how you interact with us, we may collect the following information:
Information you provide to us:
Your name.
Email address.
Telephone number.
Company or organisation name.
Property or site address.
Billing and invoicing details.
Details of your enquiry or service request.
Access instructions and information needed to complete a job.
Communications between you and Envirocare.
Any other information you choose to provide.
Information collected automatically:
When you visit our website, we may collect technical information such as:
Your IP address.
Browser type and version.
Device type and operating system.
Pages you visit.
Date and time of your visit.
How you arrived at our website.
Information about how you use and interact with the website.
We collect this information to:
Respond to enquiries and quote requests.
Arrange and provide our services.
Manage customer and supplier relationships.
Process payments and issue invoices.
Communicate with you about appointments, works and service updates.
Improve our website, services and customer experience.
Maintain website security and prevent misuse.
Meet our legal, regulatory and insurance obligations.
Send relevant marketing communications where permitted by law.
We process personal information where necessary to perform a contract, take steps before entering into a contract, comply with a legal obligation, pursue our legitimate interests or where you have provided consent.
Depending on how you interact with us, we may collect the following information:
Information you provide to us:
Information collected automatically:
When you visit our website, we may collect technical information such as:
We collect this information to:
We process personal information where necessary to perform a contract, take steps before entering into a contract, comply with a legal obligation, pursue our legitimate interests or where you have provided consent.
3
How We Use Your Information
We may use your information to:
Provide pest control, drainage, maintenance, waste management and emergency services.
Prepare quotes, proposals and service agreements.
Arrange surveys, inspections, site visits and call-outs.
Contact you about an existing enquiry, booking or contract.
Provide service reports, invoices and other relevant documents.
Manage payments, credit control and accounting.
Monitor and improve our website and business operations.
Investigate complaints, incidents or suspected fraud.
Protect our staff, customers, systems and property.
Meet health and safety, environmental, tax and other legal requirements.
Send information about our services where you have consented or where applicable law allows us to do so.
We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
We may use your information to:
We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
4
Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
Envirocare employees, operatives and authorised contractors.
Companies that help us deliver services or manage jobs.
Website hosting and technology providers.
Customer relationship management, scheduling or job-management platforms.
Email, communication and marketing providers.
Payment processors, banks and accounting providers.
IT, security and cloud-storage providers.
Professional advisers such as accountants, insurers and solicitors.
Regulators, law-enforcement agencies or public authorities where required by law.
A buyer or potential buyer if our business is reorganised, sold or transferred.
Where another organisation processes information on our behalf, we require it to keep that information secure and use it only for the agreed purpose.
Some providers may process information outside the United Kingdom. Where this occurs, we will use appropriate safeguards required by applicable data-protection law.
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
Where another organisation processes information on our behalf, we require it to keep that information secure and use it only for the agreed purpose.
Some providers may process information outside the United Kingdom. Where this occurs, we will use appropriate safeguards required by applicable data-protection law.
5
Your Rights and Choices
You may have the following rights under data-protection law:
Access: request a copy of the personal information we hold about you.
Correction: ask us to correct inaccurate or incomplete information.
Erasure: ask us to delete your information in certain circumstances.
Restriction: ask us to restrict how we use your information in certain circumstances.
Objection: object to certain uses of your information, including direct marketing.
Data portability: ask to receive certain information in a commonly used electronic format.
Withdraw consent: withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@envirocaregroupuk.co.uk. We may need to verify your identity before completing your request.
We generally respond to valid requests within one month. In some circumstances, this period may be extended as permitted by law.
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the relevant email or contacting us directly.
You may have the following rights under data-protection law:
To exercise your rights, contact us at info@envirocaregroupuk.co.uk. We may need to verify your identity before completing your request.
We generally respond to valid requests within one month. In some circumstances, this period may be extended as permitted by law.
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the relevant email or contacting us directly.
6
Cookies and website technologies
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. They may help us:
Keep the website operating correctly.
Remember your preferences.
Understand how visitors use the website.
Measure website performance.
Improve our content and services.
Support marketing activity, where applicable.
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.
You can manage or delete cookies through your browser settings. You may also be able to manage non-essential cookies through the cookie banner or preference tool on our website.
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. They may help us:
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.
You can manage or delete cookies through your browser settings. You may also be able to manage non-essential cookies through the cookie banner or preference tool on our website.
7
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
When we update the policy, we will change the “Last updated” date at the top of this page. We encourage you to review this page periodically.
If you have questions or concerns about how we use your personal information, please contact:
Envirocare Group Limited
Envirocare Group Limited, Harrington House, Milton Road, Ickenham, UB10 8PU
Email: info@envirocaregroupuk.co.uk
Telephone: 0203 375 6505
If you are unhappy with how we have handled your information, please contact us first so that we can investigate your concern. You also have the right to complain to the Information Commissioner’s Office:
Visit the Information Commissioner’s Office
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
When we update the policy, we will change the “Last updated” date at the top of this page. We encourage you to review this page periodically.
If you have questions or concerns about how we use your personal information, please contact:
Envirocare Group Limited
Envirocare Group Limited, Harrington House, Milton Road, Ickenham, UB10 8PU
Email: info@envirocaregroupuk.co.uk
Telephone: 0203 375 6505
If you are unhappy with how we have handled your information, please contact us first so that we can investigate your concern. You also have the right to complain to the Information Commissioner’s Office: